Privacy Policy

Updated on 23 November 2022

Piccadilly Coin Co. Ltd (Coincraft) takes users' privacy seriously. This privacy policy explains how we use the information collected on our Website Coincraft.com referred to below as Website and for what purposes we use it. We advise you to read this privacy policy carefully. By using our Website, you agree to be bound by this policy in respect of the information collected about you via this Website.

1. Privacy and security first

At Coincraft we like to think that our clients come first. That also goes for their personal details. That is why we take every possible precaution imaginable to safeguard these details.

When you use our Website and go into the shopping cart area, you are routed over a secure communications line to our server (you can check this by checking the small padlock is closed).

Payments made using our website are processed either by PayPal or Worldpay whose encryption keeps your online transactions guarded from start to finish. PayPal and Worldpay do not share your full financial information with us.

2. Personal information we collect on our website

We may collect, store and use the following types of information:

Your device, visits, and use of this website, which includes your IP address, geographical location, browser, operating system, referral source, length of visit, page views, and your navigation during a session (30 minutes), please note that this information cannot identify you personally, and is only collected for statistical and advertising measurement purposes.
Information that you provide when you register on our website, including your name, address, email address, and if you provide these, your date of birth, location, gender, and phone number.
Information that you provide to us when you register to receive our newsletter, including your collecting interests and your email address.
Information that you provide when using our Website such as frequency of use and pages visited
Information relating to any purchases you might make of products and subscriptions, including your name, address, and if you provide these, email address, date of birth, gender, and phone number.
Information contained in or in relation to any communication between you ‘the user’ and us 'Piccadilly Coin Co. Ltd (Coincraft)', including the communication content and metadata associated with the communication.

3. Using personal information

The personal information provided by you via this Website will be used for the following purposes:

Administer our website and business
Allow you to use the services available on our Website
Process orders submitted via our Website
We may share your information (hashed) with third parties to perform ad measurement services.
Send you confirmation emails (if you’re registered as a user), statements, and invoices and collect payments from you
Send you non-marketing commercial communications
Send you our email newsletter if you have subscribed to receive it - you can unsubscribe at any time here: https://coincraft.us15.list-manage.com/unsubscribe/post
Keep our website secure and prevent fraud
We may also use the contact details you have provided to send you our direct marketing offers via post containing similar products to those you have purchased (or have shown interest in) in the past. You can request to be removed at any time from our mailing list by emailing info@coincraft.com

4. Disclosing personal information

We may disclose personal information to any of our employees, officers, insurers, professional advisers, agents, or subcontractors if reasonably necessary for the purposes of this policy.

We may also disclose your personal information:

If we are required to do so by law
In connection with any ongoing or prospective legal proceedings

5. Use of cookies

We use cookies on our website, a cookie is a small block of data created by a web server while a user is browsing a website and placed on the user’s browser or device to allow a website or a third party to recognise your browser, device, location, and IP address. We use a combination of cookies on our Website for different purposes, and you can opt in or out of the use of some cookies on our website. To learn more about how we use cookies, and what type of cookies we use, please read our Cookie Policy.

6. Amends to this privacy policy

We may update this policy from time to time by publishing a new version on our website; you should check this page occasionally to ensure you agree with any changes made to this policy.

7. Your rights

You may instruct us to provide you with any personal information we hold about you, provision of such information would be subjected to:

The payment of a fee charged at an hourly rate, which we will discuss with you and agree upon depending on what’s involved.
Proof of identity

If you are a registered user on our website you can see what information we currently hold on our website about you, by going to My Account – GDPR Tools and then clicking EXPORT. You can also evoke the ‘right to be forgotten’ and ask us to delete your account by clicking DELETE ACCOUNT if you want to remove your personal data and other data from our store. Keep in my mind that this will delete your account, so you will no longer be able to access your account, or use it anymore.

8. Updating your information

You can let us know if the information we currently hold about you needs to be corrected or updated by emailing us at webadmin@coincraft.com

9. Use of forums, blogs & product review pages

This Website may use forums, blogs, news sections, and allow for product reviews on product pages, on which you can post information. Any information that you post in these areas becomes public information, and you should ponder carefully before you decide to disclose personal information in these areas.

10. Payment processing

Payments made on our website are processed by either PayPal or Worldpay. When you provide your credit card/debit card information on our website you will be providing your details directly to PayPal or Worldpay, so your card details won't be shared with us. You can also purchase items using your Paypal account, you can read more about Paypal’s security policy at: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security. Worldpay security policy can be found here: https://www.directmediationservices.co.uk/wp-content/uploads/2020/04/WorldPay-Information-Security-Policy.pdf

To pay using PayPal you will need to have an account, please read the information on this page for more information on what terms you agree to abide by when using a Paypal account https://www.paypal.com/uk/webapps/mpp/ua/useragreement-full

11. Third-party websites

Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over the practices of other websites. Therefore, we cannot be responsible for the protection and privacy of any information that you may provide during a visit to other websites, as they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website you are visiting and contact its owner or operator if you have any questions.

12. Transferring your information outside the UK & EU

To fulfil orders and other services provided to you by this Website, we may have to transfer information provided by you outside the UK and the EU. As an example only, this may happen if one of our essential IT service providers (such as a server) is located outside the EU or UK. These countries may not have similar data protection laws to the UK & EU. If we transfer your information outside the UK or EU in this manner, which is highly unlikely, we will endeavour to ensure that your privacy rights continue to be protected as outlined in this privacy policy.

If you are using our Website outside the UK or EU, your information may be transferred outside the UK & EU in order to provide you with the services you have requested.

13. Our details

If you need to contact us regarding our privacy practices or any other query in relation to your personal information, you can do so by emailing us at webadmin@coincraft.com.

Alternatively, you can also write to us at Coincraft, 45 Great Russell St, London WC1B 3JL. Please address your letter to the attention of the Web Administrator.